"Azure DevOps: Because Your SME Needs a Helpdesk that's 'Agile' in Name Only"

In a move that screams "we're trying to be efficient," Azure DevOps can be transformed into a basic helpdesk for SMEs, because who needs a full-fledged IT service management tool when you can MacGyver something with what you already have? By leveraging the free Azure DevOps organization and the first five free seats, SMEs can set up a custom process based on Agile, complete with tailored templates for incidents, requests, and ideas. With some creative tweaking, including hiding unnecessary features and setting up custom fields, SMEs can have a functional, albeit not fancy, ticketing system. This solution is perfect for small teams with simple workflows who don't want to break the bank on a full ITSM tool like Jira Service Management or ServiceNow. With the added bonus of integrating with Microsoft Entra for user management and the possibility of setting up notifications via Power Automate to Microsoft Teams, this makeshift helpdesk might just become the unsung hero of SMEs everywhere.