TechCrunch•Jan 28, 2026, 7:18 PM
WhatsApp slaps per-message fees on AI chatbots in Italy: because nothing kills free AI dreams like a Meta invoice

WhatsApp slaps per-message fees on AI chatbots in Italy: because nothing kills free AI dreams like a Meta invoice

WhatsApp, a messaging platform owned by Meta, has announced plans to charge developers of artificial intelligence (AI) chatbots operating in Italy a fee per message. The move is part of the company's efforts to monetize its platform and offset the costs associated with hosting automated chat services. The charge will apply to developers who use WhatsApp's Business API to send messages to users in Italy. The company has not disclosed the exact fee structure, but the decision is expected to impact businesses and organizations that rely heavily on WhatsApp for customer support and communication. This development is significant in the context of the growing use of chatbots in customer service and the increasing importance of messaging platforms in digital communication. The move may also have implications for the broader tech industry, as other messaging platforms may follow suit and introduce similar charges for automated services. WhatsApp's decision is likely to be closely watched by developers and businesses in the coming months.

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