eGain's Q2 2026 earnings call: Revenue up 15%, but AI chatbots still demand human babysitters for edge cases

eGain Corporation, a leading provider of cloud-based customer engagement solutions, reported its Q2 2026 earnings on a recent conference call. The call, which took place on a specified date, featured Ashu Roy, eGain's CEO, and Eric Smit, the company's CFO, who discussed the company's financial performance and outlook. According to the transcript, eGain achieved significant revenue growth, driven by increased demand for its digital customer service and knowledge management solutions. As of the quarter ended December 31, 2025, the company reported total revenue of $22.4 million, representing a 23% increase year-over-year. eGain's strong financial results reflect the growing trend of businesses adopting cloud-based solutions to enhance customer experience and improve operational efficiency. The company's solutions are used by various industries, including healthcare, finance, and retail, to provide omnichannel customer engagement and improve customer satisfaction. With its solid financial performance and expanding customer base, eGain is well-positioned for continued growth in the rapidly evolving customer engagement market.